Return policy

Cross-Border Wholesale Order Cancellation, Return & Refund Policy (China Direct Supply Customized Version)

I. Order Cancellation

For cross-border wholesale orders of apparel, footwear, hats and electronic products, cancellation is allowed before shipment or production. A full refund will be processed upon cancellation (including payments made via official website, TG/WhatsApp offline coordination).
  • Cancellation is not permitted if the order has been prepared and shipped (China direct shipping tracking number has been generated);
  • For bulk customized orders (non-in-stock hot-selling items), cancellation requests must be submitted 24 hours before production starts. Late requests will not be accepted.

II. Return Policy (Applicable Scenarios)

We provide return services for small B-end wholesale customers. You have the right to apply for a return within 14 days after receiving the goods (based on cross-border logistics delivery confirmation records). Returns must meet the following conditions:
  1. Goods are unused, in the same condition as received (bulk purchased goods must be unopened in whole orders);
  2. Goods and packaging are intact, with original tags, labels and accessories (complying with cross-border return customs clearance requirements);
  3. Valid proof of purchase is required (e.g., official website order screenshot, TG/WhatsApp order confirmation record, payment voucher);
  4. Returned goods must be shipped directly to the designated return address in China (do not send to overseas transit warehouses or manufacturers; contact customer service for specific address).

Shipping Fee Instructions

  • Customers shall bear cross-border return shipping costs (charged only once, no additional fees);
  • No restocking fees or handling fees will be charged for product returns, in line with our low-price bulk sales positioning.

III. Refund Policy (Applicable Scenarios)

  1. After we receive and inspect the returned goods, we will send a receipt confirmation notification via TG/WhatsApp/email, along with the approval or rejection result of your refund application;
  2. If approved, the refund will be processed and credited back to your original payment channel (official website payment returned to the original account; offline coordinated payment returned to the agreed account) within 7-15 working days (cross-border refund processing cycle);
  3. If the returned goods do not meet the above conditions, the refund application will be rejected with a detailed explanation. You may choose to keep the goods or have them returned at your own expense.

IV. Late or Missing Refunds (Applicable Scenarios)

If you have not received your refund, please follow these steps:
  1. Verify your original payment account details (note cross-border payment settlement delays);
  2. Contact your payment institution (credit card company/bank) to confirm the refund processing progress (official posting may take additional time);
  3. If the refund is still not received after completing the above steps, please contact us via the following channels with your order number, refund application record and payment voucher:
    • Telegram (Warehouse & Order General Inquiries): [+86 17717390924]
    • WhatsApp (Order Coordination): [+86 18717406928]
    • Email: [111111passerby@gmail.com]

V. Obtaining Return Address

To process a return, please contact customer service via the above channels in advance, providing your order number and reason for return. Our team will provide the designated return address in China and required customs clearance documents within 24 hours to ensure smooth entry of returned goods.